Terms of Service

Sublime Outdoor Living is a trading name of Steve Toms Construction Ltd, a company registered in England and Wales.

By accessing this website, requesting a quotation, or engaging Steve Toms Construction Ltd for services, you agree to be bound by these Terms of Service.

If you do not agree, you must not use our services or this website.

Where a separate written and signed agreement or contract exists between you and Steve Toms Construction Ltd, that agreement shall take precedence over these website terms.

Steve Toms Construction Ltd provides:

• Garden room and cabin design and installation
• Outdoor kitchen design and installation
• Home gym and leisure building construction
• Hot tub and swim spa installation
• Garden cinema rooms
• Landscaping and complete garden transformation
• Composite and timber decking, paving and fencing
• Outdoor lighting and ancillary structures

The specific scope, materials, deliverables, timeline and responsibilities for each project are defined in a written quotation or signed project agreement.

Quotations provided by us are valid for 30 days from the date of issue unless otherwise stated in writing. A quotation constitutes an offer and does not form a binding contract until accepted in writing by both parties.

Prices in quotations are based on information available at the time of issue. We reserve the right to revise a quotation if the scope, site conditions, or material costs change materially before a contract is entered into.

Unless otherwise agreed in writing:

• A deposit (typically 25–50% of the agreed contract value) is required to confirm your booking and secure a start date
• Stage payments are due as work progresses in accordance with the schedule set out in your project agreement
• Final payment is due upon practical completion of the works
• All invoices are payable within 14 days of the invoice date unless otherwise stated
• We reserve the right to suspend works in the event of non-payment without prejudice to any other rights or remedies

All prices exclude VAT unless expressly stated otherwise. VAT will be charged at the applicable rate where we are VAT-registered.

Many garden rooms and ancillary structures fall within Permitted Development rights under the Town and Country Planning (General Permitted Development) (England) Order 2015. However:

• It is the client's responsibility to confirm that all necessary planning consents, building regulations approvals and other statutory permissions are in place for their property and the proposed works
• Properties subject to Article 4 Directions, listed building consent requirements, or located in Conservation Areas, Areas of Outstanding Natural Beauty or National Parks may have more restrictive rules
• We will advise based on our experience and knowledge, but we are not planning consultants and our advice does not constitute professional planning or legal advice

You agree to:

• Provide accurate information about your property, including details of any easements, rights of way, underground services, or other constraints
• Ensure safe and reasonable access to the site for our operatives and vehicles during agreed working hours
• Notify us of any known hazards on site
• Obtain any necessary consents from third parties (including landlords, mortgage lenders, or neighbours) where required

We provide a 12-month defects liability period from the date of practical completion, during which we will remedy any defects arising from our workmanship at no additional cost to you, subject to the defect being reported to us in writing within that period.

This warranty does not cover:

• Fair wear and tear
• Damage caused by you, third parties, or adverse weather events beyond our control
• Defects arising from your failure to follow maintenance guidance
• Materials or products covered by a separate manufacturer's warranty

Materials and products supplied by us may carry separate manufacturer warranties which we will pass on to you where possible.

All designs, drawings, plans, specifications and technical documentation produced by us in connection with your project remain the intellectual property of Steve Toms Construction Ltd unless expressly transferred in writing.

We grant you a limited, non-transferable licence to use such materials for the specific project described in your agreement. No licence to reproduce, distribute or use such materials for any other purpose is granted.

To the fullest extent permitted by law:

• We exclude liability for loss of profit, revenue, goodwill, anticipated savings, or any indirect or consequential loss
• Our total liability to you in respect of any claim arising out of or in connection with a project shall not exceed the total contract value paid by you for that project
• We exclude liability for losses arising from factors outside our reasonable control, including ground conditions not disclosed prior to commencement, third-party service failures, or extreme weather events

Nothing in these Terms limits liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot lawfully be excluded under English law

Either party may terminate the contract by written notice in the event of a material breach by the other party which has not been remedied within 14 days of written notice of that breach.

If you cancel a confirmed project after a deposit has been paid:

• The deposit is non-refundable where cancellation occurs within 14 days of the agreed start date
• We reserve the right to recover reasonable costs incurred prior to cancellation (including materials ordered or prepared, design work, or subcontractor commitments made on your behalf)

We will provide a written breakdown of any costs claimed in the event of a dispute over cancellation charges.

We are committed to resolving any issues fairly and promptly. If you are dissatisfied with any aspect of our service, please contact us in the first instance:

If a dispute cannot be resolved informally within 28 days, either party may refer the matter to an appropriate alternative dispute resolution scheme or mediation service as agreed between the parties.

These Terms are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms of Service from time to time. The current version will always be published on this website. For active projects, the terms in force at the time your contract was entered into shall apply.